Student data commitments
Schools often need written terms before a coach can use an app with student information. This page is those terms. When a school, district or its coaches use Floorcall for a school team, these commitments apply in addition to our Privacy Policy and Terms of Service, and they take priority if anything conflicts. A school can ask us to sign them as a separate agreement at privacy@getfloorcall.com.
- The school owns and controls student information. We use it only to run Floorcall for the team.
- No selling, no ads, no profiles for other purposes, no AI training on it.
- Families can see, correct and delete their student's information through the coach or school.
- We'll tell the school about a breach and delete the data when the school asks or stops using Floorcall.
What counts as student data
"Student data" means any information about an identifiable student that a coach or school staff member puts into Floorcall for a school team: roster details, statistics, lineups, attendance, notes, recruiting profile details and anything else tied to a student. It doesn't include information that has been made anonymous so it can't reasonably identify a student.
1. Ownership and control
Student data stays the property of the school (and the student, as the law provides) and under its control. We act as a service provider. Where the U.S. Family Educational Rights and Privacy Act (FERPA) applies, we are a "school official" with a legitimate educational interest, under the school's direct control for the use and maintenance of education records.
2. How we use student data
Only to provide Floorcall to the school's teams: storing, syncing and displaying it, creating the reports, pages and links coaches ask for, keeping the service secure, and fixing problems. We don't:
- sell or rent student data;
- use it for targeted advertising, or show any ads;
- build a profile of a student for any purpose other than the team's own use;
- use it to train AI models, or let our AI provider do so;
- disclose it except as described here, to the school, or as required by law.
3. Content students create
If a student puts their own content into Floorcall (for example, a recruiting profile the coach set up with them), the student can keep a copy: a coach can export the team or the profile at any time, and we'll help a student get a copy on request.
4. Reviewing and correcting information
A parent, guardian or eligible student can review the student's information and ask for corrections through the coach or school. Coaches can view, edit and export everything in the app, including a single player's information as a file for the family. If a family contacts us directly, we'll pass the request to the school and help it respond.
5. Security
- All information travels over encrypted connections (HTTPS) and is stored encrypted at rest by our database provider.
- The database itself enforces access: only members of a team can read its data, and only owners and coaches can change it. View-only accounts can't change anything.
- Public pages show players only by first name, last initial and jersey number, or by number alone when a family asks. Coaches' private notes never appear on them. Full names appear only on recruiting profiles a coach publishes after the family agrees.
- Our staff access student data only when needed to support the school or keep the service running.
- Our service providers (listed in the Privacy Policy) are bound by contracts to protect the data and use it only to provide their service to us.
6. If there's a breach
If we learn that student data was accessed without authorization, we'll notify the affected school without unreasonable delay, and in any case as required by law. We'll explain what happened, what information was involved and what we're doing about it, and we'll help the school notify families where required.
7. Deleting student data
A school or coach can delete players, matches, a team or an account at any time in the app, and the data is removed from our active systems right away. When a school stops using Floorcall, or asks us in writing, we'll delete or return its student data within 60 days, except where the law requires us to keep it or the student or family has chosen to keep their own content. Backups are overwritten on a rolling schedule and aren't restored except to recover from a failure.
8. Laws we follow
These commitments are meant to meet FERPA, the Children's Online Privacy Protection Act (COPPA) where it applies, California Education Code section 49073.1 (AB 1584) for contracts with California local education agencies, and California's Student Online Personal Information Protection Act (SOPIPA, Business and Professions Code section 22584). Where another state's student-privacy law applies to the school, we'll work with the school to meet it.
9. Children under 13
Students under 13 shouldn't have their own Floorcall accounts. Coaches may enter information about younger players for their team, relying on the school's authority under COPPA to consent for educational purposes, or on parent consent the school collects. Our parent and guardian permission form can help.
10. Changes
We won't make changes to these commitments that reduce protection for student data already in Floorcall without the school's agreement. Other changes are posted here with a new effective date.
Contact
the Floorcall team · privacy@getfloorcall.com