Privacy Policy
- Floorcall is a stat-tracking tool for volleyball coaches. Coaches enter their team's roster and stats; we store it so it syncs across their devices and staff.
- We don't sell personal information, show ads, or track you across other websites.
- Many players are minors. Public pages show only first names, last initials and jersey numbers, unless a coach publishes a recruiting profile with the family's consent.
- You can export or delete your data at any time from the app.
1. Who we are
Floorcall ("Floorcall", "we", "us") is operated by the Floorcall team. This policy explains what information the Floorcall app and website collect, how it is used and shared, and the choices you have. It applies to the app, the public pages it creates (live gamecasts, season pages and recruiting profiles) and this website. Questions: privacy@getfloorcall.com.
2. Information we collect
Account information
Coaches, athletes, families and fans use Floorcall with an account. We keep your email address, password (stored only in hashed form by our authentication provider), your name, whether you joined as a coach, athlete, parent or fan, and whether you want Floorcall news by email. If you follow a team, we keep which teams you follow and your notification choices with your account. Athletes who use the recruiting tools can save the details they enter (such as graduation year, position and contact information) to their account so they appear on every device. We also record when you agreed to these policies and which version.
Team information you enter
Coaches and their staff enter information to run their team, which can include:
- Team, season and schedule details, opponent names and scouting notes.
- Roster details: player names, jersey numbers, positions, graduation year and height.
- Match and practice statistics, lineups, rotations, film timestamps and video links, practice plans, attendance and goals.
- Coach notes about players.
- Recruiting profile details if a coach fills them in, which can include a player's email, phone, GPA, measurables, club team and highlight video link.
Please don't enter sensitive information such as medical or health details, government ID numbers or financial information. Floorcall isn't designed to store it.
Information stored on your device
Floorcall works offline, so it keeps your data in your browser's storage (IndexedDB and local storage) on your device. This storage is used only to run the app (your teams, settings, sign-in session and sync queue). We don't use advertising or tracking cookies, and we don't use third-party analytics.
Technical information
Like any website, the services that host Floorcall receive technical information when your device connects, such as your IP address, browser type and the time of the request. They use it to deliver the site, keep it secure and troubleshoot.
AI features
Some features (for example "Ask your stats", report cards and timeout talking points) use an AI model. They run only when someone taps the button. When they run, a summary of the relevant team statistics is sent to our AI provider to generate the answer. Players appear in it only by jersey number and first name; it can also include match and scouting notes the coaches wrote, but never last names, contact details or the private notes coaches keep about players. We count AI requests per account to enforce a daily limit.
3. How we use information
- To provide the service: store and sync your teams, let coaches you invite work together, and create the links you choose to share.
- To run the AI features you request.
- To keep Floorcall secure, prevent abuse, fix problems and improve the product.
- To contact you about your account, security or important changes.
- To send Floorcall news and new features by email, only if you said yes. Every news email has a link to stop them, and you can turn them off any time in your account.
- To comply with law.
We don't sell personal information, use it for targeted advertising, or build profiles of players or students for any purpose other than running Floorcall for their team.
4. Players, minors and student data
Floorcall is meant for coaches, team staff, parents and players aged 13 and older. It isn't directed to children under 13, and we don't knowingly allow children under 13 to create accounts. If you believe a child under 13 has created an account, contact us and we'll delete it.
Coaches may enter information about players who are minors. The coach, and the school or club they coach for, decide what to enter and are responsible for having the authority and any parent or guardian consent required to do so. Our parent and guardian permission form can help.
When a school uses Floorcall, we process student information on the school's behalf and under its direction, only to provide the service. Where the U.S. Family Educational Rights and Privacy Act (FERPA) applies, we act as a "school official" with a legitimate educational interest. We don't sell student information, use it for targeted advertising, use it to train AI models, or use it to build profiles for non-school purposes, consistent with California's Student Online Personal Information Protection Act (SOPIPA). Parents who want to review, correct or delete their child's information should contact the coach or school; we'll help them respond. Our student data commitments set out these promises in detail for schools and districts.
Public pages limit what they show about players:
| Page | Who can see it | What it shows about players |
|---|---|---|
| Live gamecast | Anyone with that match's link | First name, last initial, jersey number, position and stats for that match |
| Season page | Anyone with the team's season link | First name, last initial, jersey number, position and season stats |
| Recruiting profile | Anyone with that player's profile link | Full name and the details the coach chose to include. Coaches must confirm the player and a parent or guardian (if the player is under 18) agreed before publishing. |
| Team film session | People signed in to Floorcall who have the session's link (the coach shares it with the team) | The clips the coach chose, with the coach's notes and drawings. The coach sees the names of people who opened it and how many clips they watched. |
| Profile views | The player's coaches | How many times a shared profile was opened and when it was last opened. Visitors aren't identified. |
If a family agrees to statistics but not to team pages, the coach can keep their player off public pages: gamecasts and the season page then show only the jersey number, and share graphics leave the player out. Coaches' private match notes and film notes never appear on public pages.
Links are hard to guess but not password-protected: anyone who has a link can open it. Coaches can stop sharing a profile at any time.
5. How information is shared
- With your team: coaches and viewers you invite can see the team's information. Coaches can change it; view-only members can't.
- Through links you create: as described above.
- With service providers that run Floorcall for us, under contracts that limit their use of the data:
- Supabase: database, account sign-in and storage for synced teams.
- Cloudflare: hosting and delivery of the website and app.
- Anthropic: AI features, only when someone uses one. Anthropic doesn't use this data to train its models.
- Google Fonts: the app loads its typefaces from Google, which receives your IP address when your browser downloads the font files.
- For legal reasons: if required by law, or to protect the safety, rights or property of players, users, the public or Floorcall.
- If Floorcall changes hands: information may transfer to a successor that agrees to protect it as this policy describes. We'll tell you before that happens.
6. How long we keep information
We keep account and team information while your account or team exists. When you delete players, matches, a team or your account, the information is removed from our active systems. It may remain in encrypted backups for a limited time before they are overwritten. Information stored on your device stays there until you delete it in the app or clear your browser's data.
7. Your choices and rights
- See and export: Team tab → Backup → Save all teams downloads everything as a file. For one player, the player's page → "Download their information" gives a file to send the family.
- Correct: edit any player, match or setting in the app.
- Delete: erase a player's personal information from their page ("Erase personal information" keeps team totals without their name), delete matches or a whole team in the app, or delete your account in Settings → Your account → Delete account. Deleting your account also deletes cloud teams you own.
- Stop sharing: stop a recruiting profile link from the player's page, or remove a member from your team.
- AI: AI features only run when someone taps them; you can simply not use them.
California residents have the right to know what personal information we collect and how we use it, to delete and correct it, and not to be discriminated against for using these rights. We don't sell or "share" personal information as California law defines those terms.
People in the EU, UK and similar places have rights to access, correct, delete, restrict or object to processing, and to data portability, and may complain to their data protection authority. We rely on these legal bases: providing the service you asked for (contract), keeping it secure and improving it (legitimate interests), and your consent where we ask for it.
To make a request, email privacy@getfloorcall.com. We'll verify the request comes from you (or from the coach or school responsible for a team) and respond within the time the law requires.
8. Security
Information travels over encrypted connections (HTTPS). Access to team data is enforced by the database itself: only members of a team can read it, and only owners and coaches can change it. Passwords are hashed. No system is perfectly secure; if a breach affects your information, we'll notify you as the law requires.
9. International use
Floorcall is run from the United States and our providers may process information in the United States and other countries. Where required, we use appropriate safeguards for transfers.
10. Do Not Track
Floorcall doesn't track you across other websites, so there's nothing for browser "Do Not Track" signals to turn off.
11. Changes to this policy
We'll post changes here with a new effective date. If a change is significant, we'll let you know in the app before it takes effect.
12. Contact
the Floorcall team · privacy@getfloorcall.com